Support

Help with the Wi3bit portal, the mobile apps and integrations such as Zoom.

Contact us

• Email: info@wi3bit.com
• Website: wi3bit.com
• Signed-in users can also raise a support ticket from inside the Wi3bit portal.

To help us resolve your request quickly, please include:

• your school's name and your role (for example, administrator or teacher);
• the page or feature you were using, and what you expected to happen;
• any error message, and a screenshot if possible.

Zoom integration

Setup, usage and removal of the Zoom app are covered in the Zoom integration guide. Common questions:

"Zoom is not connected for this institute"

A Zoom account Owner or Admin needs to connect Zoom from Communications → Integrations → Zoom in the portal.

"The Zoom connection has expired"

The app was removed from Zoom, or access was revoked. Reconnect from Communications → Integrations → Zoom.

A teacher is missing from the host list

Only active users in your Zoom account can host. Add the teacher in your Zoom account, then click Refresh under Zoom Users on the Integrations page. To match them to their staff record, use the same email address in Zoom and in Wi3bit.

Meetings stop after 40 minutes

The host has a Basic (free) Zoom license. Assign a licensed Zoom user as the host for longer meetings.

For anything else related to Zoom, contact us at info@wi3bit.com. For problems with your Zoom account itself, see Zoom Support.

Your data

To request access to, correction of or deletion of your data, contact your school or email us. See our Privacy Policy for details.